How To Get Help

Getting Help Online

To get help online click "Live Support". If live support is currently offline you will be prompted to leave a message.

Getting Help By Phone

If you would like to speak with a customer service representative call (916) 294-0044 or call toll free 1-877-654-2327 between 8am - 5pm PST.

Corporate Address:
49 Natoma Street, Suite H
Folsom, CA 95630

Frequently Asked Questions

Are we required to post the bond?
On December 29, 2008, CMS announced regulations requiring suppliers of certain DMEPOS to post a surety bond as a condition of new or continued Medicare enrollment as part of accreditation. If you are required to be accredited, you are required to post the bond.
How much does a surety bond cost?
There are many variables, including, time in business and credit score. Surety Solutions will do its best to find you the lowest possible premium.
What are the accreditation deadlines for DMEPOS suppliers?
DMEPOS suppliers that are not exempt from the accreditation requirement must submit accreditation information to the NSC no later than October 1, 2009.
Are there any exceptions to the Ruling?
Suppliers providing drug and pharmaceuticals only Physicians, including dentists Audiologist Optometrists Orthotists Prosthetists, including occularists Opticians Occupational Therapist Physical Therapists.
What is the difference between Supplier Standards and Quality Standards?
  • Suppliers must be in compliance with the current Supplier Standards to obtain and/or maintain Medicare billing privileges (PTAN) through the NSC.
  • Suppliers must be in compliance with the Quality Standards to attain accreditation by a CMS approved accrediting organization.
  • Suppliers are reminded that the NSC and the accrediting organizations are completely autonomous. Compliance with one entity does not guarantee compliance with the other.